Pandora Music & Radio
Self Service or Disservice
There is a new trend towards providing self service portals, kiosks, and other mechanisms to reduce ongoing customer service costs. A customer may not want to wait in line but still needs personal attention. Are the current self service technologies and solutions capable enough to provide a satisfying experience? Guest 1: Esteban Kolsky Title: Principal Analyst and Research Director, Gartner Research Guest 2: Mark Angel Title: Chief Technology Officer, Serviceware/Kanisa Guest 3: Tim Eager Title: Chief Technology Officer, Inquira For more details and related content:
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