This episode addresses a common pitfall in software delivery management: using system-level metrics, such as Flow Metrics, to evaluate individual performance. The AI hosts cover how this practice, while logical to some leaders, can damage trust, produce misleading data, and hinder real improvement. The conversation covers using metrics as a tool to help teams improve, focusing on context, collaboration, and actionable steps. The main takeaway is clear: metrics should promote overall improvement, not serve as personal performance scores. Link to the article: We Have Metrics. Now What?, originally published May 11, 2025. Connect with me on LinkedIn